Delivery Information

Processing Time: 1 - 3 business days after orders are fully paid.

Standard Shipping Time:

All shipments can be tracked.

If express shipping is required, please contact us.

If your order has not been received within 30 business days, it is eligible for refunds or free reshipment.

Estimated shipping time:

When encountering force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when the weather permits. 

In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions, customs processing time, and other external factors. Please refer to the tracking information for the most accurate delivery date.

Wrong address:

We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to. 

Lost/Stolen Package:

Should an item be recorded as successfully delivered by your country's domestic postal service to the provided address at the time of order yet fail to arrive, it is necessary for you to reach out to your local post office. Additionally, you will need to provide us with an official statement confirming the package's loss, theft, or non-delivery. Upon receipt of this necessary documentation, we will endeavor to dispatch a replacement order to your address. For prompt assistance, please email us at [email protected], ensuring to include all pertinent details in your correspondence.